13 minutes before a key competitive deal call
Sarah, an AE at a SaaS company, knows the prospect is evaluating three vendors including a major competitor. She needs to prepare but doesn't know where to start.
She checks the shared drive—the battlecard was last updated six months ago and doesn't mention the competitor's recent pricing changes she heard about in a Slack thread.
She searches "Competitor X" in Slack and finds 47 messages spanning three channels with conflicting information. She pings the product team asking for the latest differentiators. No response.
The call starts. The prospect asks, "Your competitor just added this feature—do you have something similar?"
Sarah hedges. "Let me get back to you on that."
Credibility damaged. Deal momentum lost.