AI Agents Are Reshaping Sales - Do You Know How to Evaluate Them?

Enterprise interest in AI agent solutions is booming — but the market is noisy, fragmented, and full of overpromising vendors. According to Gartner®, “Vendors are actively trying to market their capabilities as ‘AI agents — characterized by features such as goal-setting, adaptive decision making and autonomy — and fancy bots or conversational assistants that are marketed as AI agents” even when they lack autonomy, adaptability, or goal-driven behavior.

Therefore, “it is critical to move beyond surface-level capabilities and probe deeply into architecture, decision-making models, alignment safeguards, governance mechanisms and pricing models.”

This research provides key questions for AI leaders to ask vendors when assessing the capabilities, risks and value of AI agent solutions. Whether you're exploring intelligent automation, GenAI orchestration, or fully autonomous agents, Gartner® lays out the six key categories of questions to ask vendors when evaluating AI agent offerings.

Download a complimentary copy of the Gartner® report for the framework to vet agent solutions rigorously — before committing time, budget, and trust.
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Source: Gartner, Selecting an AI Agent Solution: Questions to Challenge Vendor Claims, Jim Hare, Gene Alvarez, Tom Coshow, & Deepak Seth, 12 June 2025.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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Evaluate AI agent vendors the right way. Know what questions to ask. Uncover real capabilities. Avoid costly mistakes.

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Our Key Takeaways

• Questions that expose “agent washing” and reveal true AI agent capabilities
• Insights on how to evaluate pricing models, orchestration layers, architecture, and ROI
• Guidance on detecting hidden risks in autonomy, control, and decision-making
• How to verify vendor claims around AI model transparency, reliability, and integration

Why This Matters
‍AI agent adoption is rising fast, but Gartner® cautions: “Most vendors are not offering what Gartner would consider truly autonomous AI agents.”Without proper due diligence, enterprises risk investing in brittle tools that lack the flexibility, safety, and intelligence they expect.This research gives teams the frameworks to vet agent solutions rigorously — before committing time, budget, and trust.
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‍Who we think should read this report:

• Sales and RevOps leaders looking to implement a successful and scalable AI sales strategy
• AI and data leaders evaluating GenAI platforms
• CIOs and enterprise architects comparing Agentic AI vendors
• Procurement and operations leaders managing AI vendor selection
• Security, compliance, and governance teams assessing risk