AI Agents Are Reshaping the Enterprise—Are You Ready?

According to Gartner®, “AI agents are not only the next frontier of AI, but also essential tools for innovating business models.”
With at least 15% of day-to-day work decisions expected to be made autonomously through Agentic AI by 2028, up from zero percent in 2024, enterprises must work now to understand how to innovate business models based on the capabilities of this technology.This report outlines six steps for digital leaders to leverage AI agents to drive business model innovation, from alleviating customer pain points to redefining roles and workflows. Learn how organizations can use customer journey mapping to identify opportunities to strategically implement AI agents in a way that drives measurable business impact.
Download the Gartner® report to explore the opportunities of AI-driven business model innovation and gain insights into the future of enterprise automation. We feel this report is an essential read for digital leaders. Enjoy this copy, on us!

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Source"Gartner, Inc." Innovate Business Models Using AI Agents, Daniel Sun, Jorge Lopez, et al. 16 January 2025.  
GARTNER is a registered trademark and servicemark of Gartner, Inc. and/or its affiliates in the U.S. and internationally andis used herein with permission. All rights reserved.