On-Call Sales Support: 24/7 AI Expertise for Every Rep | Vivun

Every Rep Gets Expert-Level On-Call Sales Support

Support teams can't be in every call. Managers can't coach in real-time. Ava delivers instant, expert-level guidance 24/7—answering product questions, handling objections, and recommending next moves while reps are live with prospects.

6-8hrs

Saved Per Rep Weekly

24/7

Always-On Availability

3sec

Average Response Time

100%

Coverage Across All Reps

The Support Gap

Why Traditional Sales Support Leaves Reps Stranded

Reps face tough questions on calls. Objections surface mid-demo. Technical details get murky. But support teams can't be everywhere at once, and Slack responses come too late. By the time reps get answers, momentum is lost and prospects have moved on.

The Traditional Sales Support Model

1
Hard Question Surfaces During a live call, prospect asks about pricing, technical capabilities, or competitive positioning
2
Rep Fumbles "Let me get back to you on that"—rep loses credibility and momentum stalls
3
Slack SOS Rep posts urgent question in #sales-support or #presales—waits for someone available to respond
4
Delayed Response Answer arrives hours or days later—call momentum is dead, prospect has gone cold
5
Inconsistent Quality Different reps get different answers depending on who's available—no standardization

What Breaks Without Real-Time Support

Lost Momentum

Every "let me get back to you" kills deal velocity. Prospects interpret hesitation as lack of expertise.

Support Bottleneck

Sales engineers and product experts become overwhelmed answering the same questions repeatedly.

Inconsistent Messaging

Different reps give different answers to the same objection—undermining trust and brand consistency.

Knowledge Gaps

Reps lack confidence on technical details, competitive differentiation, and advanced use cases.

Coverage Limits

Nights, weekends, time zones—support teams can't be available 24/7, but prospects expect answers anytime.

Wasted Expertise

Top sales engineers spend time on repetitive questions instead of complex, high-value strategic deals.

The result? Reps wing it, deals stall, and expert resources get burned out on repeat questions.

Always-On Expertise

Ava: Your AI Sales Engineer, Always Available

Ava sits alongside reps during every call—ready to answer technical questions, handle objections, suggest competitive talking points, and recommend next steps. No more fumbling. No more Slack delays. Just instant, expert-level support delivered the moment reps need it.

How On-Call Sales Support Works

In-Call Assistance Ava listens to calls and provides real-time answers via text, voice, or avatar—no waiting for Slack
Instant Objection Handling When prospects push back on price, features, or timeline, Ava suggests proven responses immediately
Technical Deep Dives Complex questions about integrations, security, or scalability? Ava delivers accurate technical answers on the spot
Competitive Intelligence When competitors come up, Ava surfaces differentiation talking points and battle cards in seconds
Contextual Recommendations Ava suggests next steps based on conversation flow: "Schedule demo," "Send ROI calculator," "Loop in exec"
24/7 Availability No matter the time zone or day of week, Ava provides consistent, expert-level support to every rep

The On-Call Support Advantage

Instant Answers

Reps get expert responses in under 3 seconds—no more fumbling, no more "let me get back to you."

Maintain Momentum

Never lose deal velocity to unanswered questions. Ava keeps conversations flowing naturally.

Unburden Experts

Sales engineers focus on strategic deals while Ava handles repetitive questions at scale.

Consistent Messaging

Every rep delivers the same expert-approved answers—no more inconsistent responses or mixed messaging.

Global Coverage

24/7 availability across all time zones—Ava never sleeps, never takes PTO, always ready to support.

Elevate Every Rep

Junior reps get expert-level support instantly, performing like seasoned veterans from day one.

Support Model Comparison

Reactive Support Teams vs. AI-Powered On-Call Assistance

See how traditional Slack-based support stacks up against Ava's always-on intelligence.

Capability
Traditional Support:
Reactive & Limited
On-Call AI Support:
Proactive & Infinite
Response Time
Hours to days
Under 3 seconds
Availability
Business hours only
24/7 global coverage
Scalability
Limited by team size
Infinite—every rep, every call
In-Call Support
None—post-call only
Real-time assistance during calls
Consistency
Varies by who responds
Uniform expert answers always
Coverage Breadth
SEs handle priority deals
Every rep on every deal
Expert Efficiency
Burned out on repeat Qs
Freed for strategic work
Knowledge Currency
Outdated docs/tribal knowledge
Always updated with latest intel
Objection Handling
Generic guidance
Context-aware recommendations
Rep Confidence
Hope for the best
Backed by AI expertise always

Give Every Rep an AI Sales Engineer

Stop losing deals to unanswered questions. Stop burning out your experts on Slack. Give every rep instant, expert-level support that scales infinitely.

Ava doesn't replace your sales engineers—she multiplies their impact across every deal, every call, every rep.