HealthFirst Medical Group is deploying PatientConnect, an integrated patient engagement platform, to transform care coordination through automated workflows, centralized clinical knowledge, and AI-powered patient communication. Currently in pilot phase with critical focus on resolving provider authentication barriers, optimizing clinical content processes, and scaling adoption across Primary Care, Specialists, and Care Coordination teams.
The Problem:
Most clinicians cannot access PatientConnect due to permission inconsistencies, VPN requirements, and security constraints—only providers with elevated Epic credentials can log in.
Impact: Organization-wide adoption blocked, limiting care coordination efficiency and patient satisfaction.
Solution: Configure integration module for universal self-authentication, remove VPN restrictions, implement sandbox testing environment in non-production Epic instance.
Risks: HIPAA compliance approval delays, scalability of workarounds, timeline impact on Q1 rollout.
The Problem:
PatientConnect sometimes defaults to general medical literature instead of trained HealthFirst-specific protocols, undermining provider confidence and clinical standardization.
Solution: Implement clinical content review process, focus on validated pre-approved templates, test with real patient scenarios before department rollout.
Risks: Inconsistent recommendations erode provider trust, lack of clinical validation mechanism.
The Problem:
Clinical protocols uploaded across disconnected departments (Primary Care, Cardiology, Endocrinology) create visibility gaps, duplicate documentation, and inconsistent patient education materials.
Solution: Enterprise-wide clinical content repository with medical review board validation, automated approval workflows, specialty-specific content tagging.
Risks: Manual processes not scalable across 15 departments, no automated clinical accuracy verification.
The Problem:
Disjointed systems (Epic, telehealth portals, patient scheduling apps) create manual documentation burden, outdated care plans, and wasted clinical time on administrative tasks.
Solution: PatientConnect integration hub connecting Epic, telehealth platforms, lab systems for automated visit summaries, care plan generation, and patient follow-up.
Risks: HL7 interface gaps limiting full automation, adoption curve from legacy documentation workflows.
The Problem:
Complex medical forms, intake questionnaires, and consent documents lose checkbox/table structure during digital ingestion, impacting patient data quality.
Solution: Implement structured data extraction pipeline, contextual upload protocols for medical forms, clinical data validation checkpoints.
Risks: OCR technology limitations on handwritten forms, ongoing clinical staff review required for accuracy.
Key Stakeholders Aligned:
HealthFirst has strong clinical leadership sponsorship and clear patient care improvement potential but faces operational blockers (provider authentication, HIPAA compliance approval) that must be resolved to unlock value. Once access constraints are removed and clinical protocols consolidated, PatientConnect can deliver automated care coordination, centralized medical knowledge, and AI-powered patient engagement at scale.
Priority: Expedite compliance review and universal provider authentication configuration.